Please take time to read the following guideline to Communicate in Online Learning by (Lewis, 2000)

“The WRITE way involves communicating online in a manner that is (W)arm, (R)esponsive, (I)nquisitive, (T)entative, and (E)mpathetic.”

Warmth – “Being warm online is a way of reminding others (and you) that it is people who are engaged in communication, not software”

Responsive -- “Try to return personal messages as soon as possible, and set up a regular rhythm of communication for other responses.”

Inquisitiveness – “Defensiveness is reduced if people ask questions rather than make statements.”

Tentativeness – “A question – framed in a tentative manner – reduces defensiveness and can also contribute valuable information (e.g., ‘Don’t you think it’d be better if we . . . ‘).”

Empathy – “. . . put yourself in the shoes of your audience.”

References

Lewis, C., (2000). “Taming the Lions and Tigers and Bears: The WRITE WAY to Communicate Online.” In K. Anderson & B. Weight (Eds.), The Online Teaching Guide: A Handbook of Attitudes, Strategies, and Techniques for the Virtual Classroom (pp. 13-23). Needham Heights, MA: Allyn and Bacon.